1. Introduction
Buyfinder Australia Pty Ltd (ACN 696 397 903, ABN 30 696 397 903) ("BuyFinder", "we", "us", "our") is committed to handling personal information responsibly and in a manner consistent with applicable Australian privacy laws.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the BuyFinder platform ("Platform").
By accessing or using the Platform, you acknowledge that we may collect, use and disclose your personal information as described in this Privacy Policy.
2. Information We Collect
- •Full name
- •Email address
- •Phone number
- •Password (encrypted)
- •Profile photo (optional)
- •Agency name and details
- •Professional role (agent, homeowner, administrator)
- •Specialisation areas and suburbs
- •Other professional details you choose to add
- •Property addresses and details you upload
- •Listing information and photos
- •Pricing and commission details (where you enter them)
- •Open home schedules
- •Messages sent through the Platform
- •Email and SMS communications
- •Document signing records and timestamps
- •Login history and session information
- •Pages visited and features used
- •Device information and browser type
- •IP address and approximate location
- •Cookies and similar technologies
- •Subscription and payment details
- •Billing history
- •Invoice records
We may collect certain categories of personal information depending on how you use the Platform and what features are enabled. This may include:
Account Information:
Professional Information:
Property and Listing Information:
Communication Data:
Usage Data:
Transaction Information:
3. Source of Information
- •Directly from you when you register, use the Platform or contact us
- •From agency administrators or colleagues who create or manage accounts on your behalf
- •From your activity on the Platform
- •From integrated service providers (for example, authentication or payment providers)
- •From public or professional sources where reasonably necessary for platform operations
Personal information may be collected:
4. How We Use Your Information
- •Create and manage your account
- •Enable property listings and agent connections
- •Process conjunction agreements and document signing
- •Enable messaging between users
- •Send email and SMS notifications requested by users
- •Deliver platform updates and alerts
- •Provide customer support
- •Detect and prevent fraud or abuse
- •Comply with legal obligations
- •Enforce our Terms and Conditions
- •Process payments and subscriptions
- •Send invoices and receipts
- •Analyse usage patterns and trends
- •Develop new features and services
- •Fix bugs and improve performance
- •Respond to lawful requests
- •Investigate misuse or enforce terms
We use personal information for the following purposes:
Provide and administer the Platform:
Enable invitations, collaboration and communications:
Maintain records and security:
Process payments:
Troubleshoot, analytics and product improvement:
Comply with legal obligations and investigate misuse:
5. How We Share Your Information
- •Cloud hosting and data storage (Google Cloud, Firebase)
- •Authentication services (Google, Firebase Auth)
- •Email and SMS delivery (Twilio, SendGrid)
- •Document signing (DocuSign)
- •Messaging infrastructure (Stream)
- •Payment processing (Stripe)
- •Analytics (Google Analytics)
BuyFinder does not sell your personal information.
We may share your information with:
Other Platform Users:
Certain profile, contact and transaction-related information may be visible to other users as part of core platform functionality. Contact details may be shared when you accept an invitation or enter an agreement.
Users are responsible for only uploading personal information they are authorised to share. BuyFinder is not responsible for how another user handles information once lawfully shared through core platform functions, except to the extent required by law.
Service Providers:
We engage third-party service providers to help operate our Platform:
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Legal and Regulatory Authorities:
We may disclose information where required by law, court order, or regulatory request.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
6. Business Contact Information
Since this is a platform for real estate professionals, some information we collect and disclose may be business contact information and professional profile information used to operate the network and platform functionality. This helps frame how we handle information in the context of our business model.
8. Data Security
- •Encryption of data in transit (HTTPS/TLS)
- •Secure password hashing
- •Access controls and authentication
- •Secure cloud infrastructure
- •Employee training on data protection
- •Keep your login credentials confidential
- •Use a strong, unique password
- •Log out of shared devices
- •Report any suspected security breaches
BuyFinder implements safeguards appropriate to the nature of the information and risk profile, including:
Your Responsibilities:
No Absolute Guarantee:
We cannot guarantee absolute security. No method of electronic transmission or storage is 100% secure.
Data Breach Response:
If BuyFinder becomes aware of a data incident affecting personal information, we will assess the incident and take steps required under applicable law, including notification where legally required.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy. Information may be retained longer where required for legal, tax, dispute, security or recordkeeping reasons.
When information is no longer reasonably required, it may be de-identified or deleted, subject to backups and legal retention obligations.
Account Deletion:
You may request deletion of your account by contacting us. Deletion may not be possible where data must be retained for security, legal, billing, dispute or audit purposes.
10. Your Rights
Where applicable under Australian privacy law, you may have the right to:
Access Your Information:
Request access to the personal information we hold about you. Requests are subject to identity verification and legal limitations.
Correct Your Information:
Request correction of any inaccurate, incomplete, or outdated information.
Opt-Out of Marketing:
Unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us.
Withdraw Consent:
Where we rely on your consent, you may withdraw it at any time, though this may affect your ability to use certain features.
Request Deletion:
Request deletion of your personal information. Deletion may not be possible where data must be retained for security, legal, billing, dispute or audit purposes.
Lodge a Complaint:
If you believe we have breached applicable privacy law, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
How to Exercise Your Rights:
Contact us at admin@buyfinder.com.au with your request. Response timeframes may vary depending on complexity, though we will respond within a reasonable period.
11. Third-Party Services
- •Google Sign-In: governed by Google's Privacy Policy
- •Twilio (SMS and Email): governed by Twilio's Privacy Policy
- •Stream (Messaging): governed by Stream's Privacy Policy
- •DocuSign: governed by DocuSign's Privacy Policy
- •Stripe: governed by Stripe's Privacy Policy
- •Google Analytics: governed by Google's Privacy Policy
Our Platform integrates with third-party services that have their own privacy policies:
Authentication:
Communications:
Document Signing:
Payments:
Analytics:
We encourage you to review the privacy policies of these third-party services.
External Links:
The Platform may contain links to external websites. We are not responsible for the privacy practices of these websites.
12. International Data Transfers
Some service providers may store or process data overseas. Countries may include the United States and other jurisdictions where providers operate.
BuyFinder takes reasonable steps designed to ensure overseas service providers handle personal information appropriately. However, overseas recipients may be subject to foreign laws and protections may differ from Australia.
13. Children's Privacy
The Platform is intended for use by adults and licensed real estate professionals.
We do not knowingly collect personal information from children under 18 years of age.
If we become aware that we have collected information from a child, we will take steps to delete it promptly.
If you believe a child has provided us with personal information, please contact us at admin@buyfinder.com.au.
14. Changes to This Policy
- •Material changes will be communicated via email or Platform notification
- •The "Last updated" date at the top of this policy will be revised
- •Continued use of the Platform after changes constitutes acceptance
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes:
We encourage you to review this Privacy Policy periodically.
15. Contact Us
- •Website: www.oaic.gov.au
- •Phone: 1300 363 992
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email:
Legal entity:
Buyfinder Australia Pty Ltd (ACN 696 397 903, ABN 30 696 397 903)
Office of the Australian Information Commissioner (OAIC):
If you are not satisfied with our response to a privacy concern, you may contact the OAIC:
Questions about your privacy?
If you have any questions about this Privacy Policy or how we handle your data, please contact us.
admin@buyfinder.com.auBuyfinder Australia Pty Ltd · ACN 696 397 903 · ABN 30 696 397 903